STORE POLICY
CUSTOMER CARE
At Alturak, we are committed to providing reliable products and responsive support.
If you have any questions about your order, products, shipping, or returns, our support team is here to help.
How to Contact Us
You can reach us via:
-
Email: support@alturak.com.au
-
Website contact form
We aim to respond to all enquiries within 1–2 business days.
Product Information
We do our best to ensure product descriptions, images, and specifications are accurate. However, minor variations in colour or packaging may occur due to lighting, screen settings, or supplier updates.
Order Support
If you notice an issue with your order (such as damage or incorrect item), please contact us within 14 days of receiving your product with:
-
Your order number
-
A description of the issue
-
Clear photos (if applicable)
We will review your request and provide a suitable resolution.
PRIVACY & SAFETY
Store Policy
By purchasing from Alturak, you agree to the following terms:
Pricing & Payments
All prices are listed in AUD unless otherwise stated. We reserve the right to adjust pricing at any time without notice.
Payments must be completed at checkout before orders are processed.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during peak periods.
Shipping
Delivery times are estimates only and may vary depending on your location and carrier services. We are not responsible for delays caused by postal services, customs, or incorrect shipping information provided by the customer.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns Policy and Australian Consumer Law.
Nothing in our policies excludes your rights under the Australian Consumer Law.
Limitation of Liability
Our products are intended for general fitness and personal use. Customers are responsible for using products safely and as intended. [Your Store Name] is not liable for misuse of products.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL